1. Who We Are
Travyol Inc. (“Travyol”, “we”, “us”, or “our”) operates the Travyol mobile application and website located at travyol.com. We are committed to protecting your privacy and handling your personal data with care and transparency.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding it. If you have questions, contact us at info@travyol.com.
2. Information We Collect
2.1 Information You Provide
- Account data: name, email address, and password when you create an account.
- Trip data: destinations, travel dates, preferences, and any itineraries you generate or save.
- Profile data: optional profile photo, home country, and travel style preferences.
- Communications: messages you send to our support team.
2.2 Information Collected Automatically
- Device information: device type, operating system, browser type, and unique device identifiers.
- Usage data: pages visited, features used, session duration, and in-app actions.
- Log data: IP address, access times, referring URLs, and crash reports.
- Location data: approximate location inferred from IP address (never precise GPS without explicit consent).
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to maintain sessions, remember preferences, and understand how users interact with our platform. See our Cookies Policy for full details.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Travyol app and services.
- Generate personalised AI travel itineraries based on your input.
- Send transactional emails (account confirmation, password reset).
- Send service updates and product announcements (you may opt out at any time).
- Analyse usage trends to improve the user experience.
- Detect, investigate, and prevent fraudulent or illegal activity.
- Comply with legal obligations.
4. Legal Basis for Processing (EEA / UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:
- Contract: to fulfil our agreement to provide you with the Travyol service.
- Legitimate interests: for analytics, fraud prevention, and service improvement.
- Consent: for marketing communications and non-essential cookies.
- Legal obligation: where required by applicable law.
5. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service providers: trusted third-party companies that help us operate the platform (e.g., cloud hosting, analytics, email delivery). These providers are contractually bound to process data only on our instructions.
- AI model providers: anonymised trip parameters may be sent to AI providers to generate itineraries. No personally identifiable information is included.
- Legal requirements: if required by law, court order, or to protect the rights and safety of Travyol or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before any transfer and you will have the right to delete your account.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may delete your account at any time, after which we will delete your personal data within 30 days except where retention is required by law (e.g., financial records).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request that we delete your data (“right to be forgotten”).
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interests.
- Restriction: request that we limit how we process your data.
- Withdraw consent: where processing is based on consent, withdraw it at any time.
To exercise any of these rights, email info@travyol.com. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. If a data breach occurs, we will notify affected users and relevant authorities as required by law.
9. International Transfers
Travyol operates globally. Your data may be transferred to and processed in countries other than your own. Where required, we use Standard Contractual Clauses or equivalent safeguards approved by relevant data protection authorities.
10. Children’s Privacy
Travyol is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately at info@travyol.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent in-app notice at least 14 days before they take effect. Your continued use of Travyol after the effective date constitutes acceptance of the revised policy.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact: